Privacy policy

Last Updated: August 23, 2026

Condor Sporting Goods (“Condor Sporting Goods,” “we,” “us,” or “our”) operates this website and online store, including the information, features, products, tools, and related services made available through it (collectively, the “Services”).

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer the Services to you.

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit or use our Services, make a purchase, communicate with us, or otherwise interact with Condor Sporting Goods.

If there is a conflict between this Privacy Policy and our Terms of Service concerning the collection, use, or disclosure of personal information, this Privacy Policy controls with respect to those privacy matters.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

For purposes of this Privacy Policy, “personal information” generally means information that identifies, relates to, describes, or can reasonably be linked to an individual or household.

It does not include information that has been lawfully de-identified or aggregated so that it can no longer reasonably identify you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact Information

This may include:

  • Name;

  • Email address;

  • Telephone number;

  • Billing address; and

  • Shipping address.

Order and Transaction Information

This may include:

  • Products viewed or purchased;

  • Shopping cart information;

  • Order history;

  • Returns, refunds, exchanges, or cancellations;

  • Transaction amount;

  • Order status; and

  • Shipping and fulfillment information.

Payment Information

Payment information may include billing information, payment method information, transaction identifiers, payment status, and related payment details.

Payment transactions are generally processed through Shopify and/or authorized payment processors.

Those payment providers may directly collect payment card or financial information necessary to process a transaction. Condor Sporting Goods generally receives transaction and payment-confirmation information rather than needing to independently store complete payment card details.

Account Information

If customer account functionality is available and you create an account, we may process information such as:

  • Account name or email address;

  • Login credentials or authentication information;

  • Saved addresses;

  • Account preferences; and

  • Order history.

Communications

We may collect information you provide when contacting us, including information contained in:

  • Customer support requests;

  • Emails;

  • Contact forms;

  • Return or refund requests; and

  • Other communications with us.

Device and Technical Information

When you use the Services, certain information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Network information;

  • Device identifiers; and

  • Similar technical information.

Usage Information

We may collect information about how you interact with the Services, such as:

  • Pages viewed;

  • Links clicked;

  • Products viewed;

  • Approximate visit times;

  • Shopping activity; and

  • Interactions with website features.

The specific information collected depends on the features you use, your device and browser settings, the technologies enabled on our website, and applicable law.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly From You

For example, when you:

  • Place an order;

  • Create an account, where available;

  • Contact customer support;

  • Submit a form;

  • Request a return or refund; or

  • Otherwise provide information to us.

Automatically Through the Services

Certain technical and usage information may be collected automatically through cookies, pixels, local storage, server logs, and similar technologies when you visit or interact with our website.

For more information, please review our Cookies Policy.

From Service Providers

We may receive information from companies that help us operate our business, such as:

  • Shopify;

  • Payment processors;

  • Shipping and fulfillment providers;

  • Website hosting or technical providers;

  • Analytics providers;

  • Fraud prevention services; and

  • Customer support providers.

From Business or Advertising Partners

Where applicable, we may receive information from analytics, advertising, marketing, social media, or other business partners.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with the Services, we may use personal information for the following purposes.

Providing and Improving the Services

We may use personal information to:

  • Process and fulfill orders;

  • Process payments;

  • Provide order confirmations and updates;

  • Arrange shipping and delivery;

  • Process refunds, returns, or exchanges;

  • Maintain customer accounts where available;

  • Provide customer support;

  • Remember relevant website preferences;

  • Maintain and improve website functionality; and

  • Improve our products and Services.

Communications

We may use your contact information to:

  • Respond to customer inquiries;

  • Provide customer service;

  • Send transactional communications;

  • Send order and shipping updates;

  • Communicate about returns or refunds; and

  • Provide important information concerning the Services.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send marketing communications or measure and improve advertising.

Where consent is required, we will obtain the appropriate consent.

You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism provided in the applicable message.

Even if you opt out of promotional communications, we may continue sending non-promotional communications relating to your orders, account, customer service requests, or other transactions.

Security and Fraud Prevention

We may use personal information to:

  • Verify transactions;

  • Detect or prevent fraudulent activity;

  • Protect customer accounts;

  • Identify security threats;

  • Prevent abuse of the Services; and

  • Protect the rights, property, and safety of Condor Sporting Goods, our customers, and others.

Legal and Compliance Purposes

We may process personal information where reasonably necessary to:

  • Comply with applicable laws and regulations;

  • Respond to valid legal requests;

  • Protect or enforce our legal rights;

  • Investigate suspected violations of our policies;

  • Maintain records required by law; or

  • Establish, exercise, or defend legal claims.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary for legitimate business purposes, including the following categories.

Shopify

Our store is hosted and supported by Shopify. Shopify may process personal information to provide and improve the e-commerce Services that support our store.

Payment Providers

Payment information may be processed by Shopify Payments or other authorized payment service providers to complete transactions, detect fraud, and comply with payment-related obligations.

Shipping and Fulfillment Providers

We may provide information such as your name, delivery address, telephone number, email address, and order details to carriers or fulfillment providers as necessary to deliver your order.

Service Providers

We may disclose information to service providers that perform functions on our behalf, including:

  • Technology and website support;

  • Data hosting;

  • Analytics;

  • Customer support;

  • Fraud prevention;

  • Communications; and

  • Other business operations.

These service providers may process information only as permitted by their agreements with us and applicable law.

Advertising and Marketing Partners

If we use advertising, analytics, or marketing technologies, we may disclose certain identifiers, device information, browsing activity, or commercial information to relevant service providers or advertising partners.

Depending on the applicable state privacy law and the technology involved, certain advertising-related disclosures may be considered a “sale,” “sharing,” or processing for “targeted advertising.”

Where applicable, you may exercise available opt-out rights as described in the Your Privacy Rights and Choices section below and through our Do Not Sell My Information page.

Business Transfers

If Condor Sporting Goods is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction subject to applicable law.

Legal Requirements and Protection of Rights

We may disclose personal information where we reasonably believe disclosure is necessary to:

  • Comply with applicable law;

  • Respond to a subpoena, court order, warrant, or other valid legal process;

  • Protect our legal rights;

  • Investigate suspected fraud or unlawful activity;

  • Enforce our Terms of Service or other policies; or

  • Protect the rights, safety, or property of our customers or others.

At Your Direction

We may disclose information when you request, authorize, or direct us to do so.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify.

Shopify collects and processes certain information about your access to and use of our store in order to provide and improve its services.

Information submitted through our Services may be transmitted to and processed by Shopify and other authorized service providers.

Shopify may also process information independently for purposes described in its own privacy policies, including certain platform, security, analytics, personalization, and commerce-related functions.

For additional information about Shopify's privacy practices, you may review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Shopify also provides information and tools concerning certain privacy rights through its Privacy Portal:

https://privacy.shopify.com/

THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to websites, platforms, applications, or services operated by third parties.

We do not control those third parties and are not responsible for their privacy, security, content, or data-handling practices.

When you leave our website or interact with a third-party service, the third party’s privacy policy and terms may apply.

We encourage you to review the applicable policies before providing personal information to a third party.

The inclusion of a third-party link does not necessarily mean that Condor Sporting Goods endorses the third party or its services.

CHILDREN'S PRIVACY

The Services are intended for a general audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 without legally required parental consent.

If you are a parent or legal guardian and believe that a child under 13 has provided personal information to us, please contact us using the information provided below so that we can review and, where appropriate, delete the information.

Where applicable law provides additional protections for minors, including restrictions on the sale or sharing of personal information belonging to individuals under 16, we will comply with those requirements.

SECURITY OF YOUR INFORMATION

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, storage system, or security measure can guarantee complete security.

You should therefore use appropriate precautions when transmitting personal or confidential information online and should not send sensitive information through unsecured communication channels when unnecessary.

DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions;

  • Fulfill orders;

  • Maintain business and tax records;

  • Provide customer service;

  • Maintain accounts where applicable;

  • Resolve disputes;

  • Prevent fraud;

  • Enforce agreements; and

  • Comply with legal obligations.

Retention periods may vary depending on the category of information, the purpose for which it was collected, legal requirements, and legitimate business needs.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

YOUR PRIVACY RIGHTS AND CHOICES

Depending on the state in which you reside and the applicable privacy law, you may have some or all of the following rights concerning your personal information.

These rights are not absolute and may be subject to legal exceptions.

Right to Access or Know

You may have the right to request information about personal information we maintain about you and how it is processed.

Right to Delete

You may have the right to request deletion of certain personal information, subject to applicable exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive certain personal information in a portable format where required by applicable law.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside and how our advertising technologies are configured, you may have the right to opt out of:

  • The sale of personal information;

  • Sharing of personal information for cross-context behavioral advertising; or

  • Processing of personal information for targeted advertising.

You may submit an applicable opt-out request through our Do Not Sell My Information page or by contacting us using the information below.

Global Privacy Control

Where required by applicable law and supported by our website and technology providers, we may recognize an enabled Global Privacy Control (GPC) signal as a request to opt out of applicable sale, sharing, or targeted-advertising activities for the browser or device sending the signal.

Communication Preferences

You may opt out of promotional emails by clicking the unsubscribe link included in the applicable email.

Opting out of marketing communications does not prevent us from sending transactional or service-related communications concerning your orders, account, or customer support requests.

EXERCISING YOUR PRIVACY RIGHTS

You may submit a privacy request by contacting us using the contact information provided below or through any privacy-request method made available on our website.

We may need to verify your identity before completing certain requests.

Verification requirements will depend on the type and sensitivity of the requested information and applicable law.

Where permitted by law, you may authorize an agent to submit a request on your behalf. We may require reasonable proof that the agent is authorized to act for you and may also require you to verify your identity directly.

We will respond within the time required by applicable law.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

APPEALS AND COMPLAINTS

If you have a concern about how we handle personal information, please contact us using the information below.

Residents of certain states may have the right to appeal our decision concerning a privacy request.

If an appeal right applies, you may submit your appeal using the same contact information provided below and indicate that your request is a privacy appeal.

You may also have the right to contact the applicable state attorney general or other regulatory authority as provided by applicable law.

INTERNATIONAL DATA PROCESSING

Although Condor Sporting Goods serves customers in the United States, some technology providers or other service providers involved in operating the Services may process or store information in locations outside your state or, in some cases, outside the United States.

Where personal information is transferred across jurisdictions, such processing will be subject to applicable legal requirements and appropriate contractual or organizational safeguards where required.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our:

  • Business practices;

  • Services;

  • Technology;

  • Legal obligations; or

  • Privacy practices.

When we update this Privacy Policy, we will post the revised version on this website and update the “Last Updated” date.

If applicable law requires additional notice of a material change, we will provide that notice as required.

CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

Condor Sporting Goods

Address: 8666 Beechmont Ave #1023, Cincinnati, OH 45255, United States

Phone: +1 513-280-1145

Email: info@condorsportinggoods.com

Customer Support Hours

Monday – Friday: 9:00 AM – 4:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT-04:00) Atlantic Standard Time (Blanc-Sablon)